Order Tracking
Before Dispatch
REGISTERED CUSTOMERS: To check the status of your order before it leaves our warehouse, simply log into My Account, click My Orders, and look under Order Status. You will also be notified by emails as your order progresses through each stage.
GUEST ORDERS: If you did not create an account during checkout, as a guest, you will be notified by email as your order progresses at each stage.
We aim to keep many of the most popular products in stock, but if you order an out of stock item that is likely to be delayed more than 3 days, we'll contact you to let you know. Otherwise, please feel free to call or e-mail
Preferred courier? Please contact us before you place your order if you prefer we use one courier rather than another (there may be an additional charge for this).
After Dispatch
When we dispatch your order, you will receive a shipment confirmation e-mail containing a tracking number. We ship most UK packages by DPD or Royal Mail (and usually use FedEx/TNT for international orders). Check order tracking below by clicking on the courier's name. Make sure to enter the tracking number without spaces at beginning or end. If our confirmation e-mail does not contain your tracking number, please contact us and we can provide it to you by phone or e-mail.
| Courier | Tracking number format | Contact |
|---|---|---|
| Royal Mail | 13 characters long | +44 (0) 8457 740 740 |
| DPD | Starts with "1550" or "030". Enter without any letters on the end | +44 (0) 844 824 0505 |
| TNT | 8 characters long | +44 (0) 800 100 600 |
| DHL | Usually 10 characters long | +44 (0) 844 248 0844 |
| FedEx | 16 characters long | +44 (0) 2476 706 660 |
| UPS | Starts with "1Z". 18 characters long in total | +44 (0) 8457 877 877 |